Salesforce launched its first integrations with newly acquired Slack across its clouds and Customer 360. The effort is aimed at hybrid work and the "digital HQ" as well as resolving customer issues ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Since learning last December of a pending acquisition by Salesforce, we’ve heard mum from team collaboration provider Slack. It broke that silence yesterday, revealing an update to its Slack Connect ...

Salesforce today revealed its plans for incorporating technology it gained during its acquisition of Slack for nearly $28 billion last December The CRM giant will combine Slack with Sales Cloud, ...

The first fruits of Salesforce's acquisition of Slack are unveiled today as the CRM giant urges customers to adopt a Slack-First Customer 360 approach to sales, service and marketing The rationale for ...

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact for organisations that use Slack for their service teams. Prior to using Slack, these ...