During my 30 years in the power industry, including as a state public service commissioner, five years as a FERC commissioner, president of NARUC, and chair of PG&E’s board, I’ve recognized the value ...

BUFFALO, N.Y. (WKBW) — This summer 7 Problem Solvers has received more than a dozen complaints from NYSEG customers regarding smart meters. The meters are a new technology that NYSEG believes will ...

BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints from NYSEG customers about higher-than-normal bills. Many customers told me that their energy usage didn't change within the ...

LANCASTER, N.Y. — Over the past several weeks, dozens of NYSEG customers in Western New York have reached out to 2 On Your Side with concerns about their recent ...

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers. Some households have ...

For the millions of households stuck with a broken smart meter, last week's announcement that they could soon be eligible for compensation looks at first like a huge victory. As the Mail and This is ...

Incorrect payments and smart meter problems are the most common bugbears among energy customers in our survey.

If it hasn't already arrived, the latest in energy use tracking technology is on the way for NYSEG and RG&E customers. The utilities are installing smart meters and natural gas meter modules — two-way ...

It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they ...

A smart electric meter at a National Grid customer’s home. Customers can track usage through the utility’s website. ALBANY — National Grid is in the process of installing so-called smart meters at the ...