Salesforce’s AI research is heavily focused on generative AI techniques to provide a fully conversational workflow, according to Silvio Savarese, EVP and chief scientist at Salesforce. In a world with ...

Business dynamics have been severely shaken up by the introduction of generative artificial intelligence. With Salesforce Inc., businesses can customize their workflows and processes with AI, ...

Salesforce rolls out AI-powered workflows, contact center updates in Service Cloud Your email has been sent Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

While Salesforce made a big splash yesterday with the announcement that it's buying Slack for $27.7 billion, it's not the only thing going on for the CRM giant this week. In fact, Dreamforce, the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Mere days after launching Einstein Copilot for Tableau, Salesforce is ...

How manual data entry and external form requests can slow down your sales reps— and how to avoid it with workflow automation. One of the biggest concerns facing salespeople— and their managers— today ...

Jennifer Ward, Vice President of Solution Engineering at Salesforce, discussed the transformative potential of AI agents in advancing government services. She highlighted AI’s capability to handle ...