Economic slump? A retail store with few customers. Image by Tim Sandle. Economic slump? A retail store with few customers. Image by Tim Sandle. Loyalty programs were considered a unique value add not ...

In this video interview, Jason Perocho, vice president of product marketing at Amperity, discussed highlights from a new research report that explores how generative AI can help travel and hospitality ...

When it comes to building a successful loyalty program, emotional connection is key, according to a new report from Gale, a business agency which provides insights to brands. Programs with an active ...

With a constant battle among businesses to provide top-notch customer service, customers can often feel overwhelmed. Whether its dealing with marketing emails, fielding constant calls from sales ...

Will the immediacy of Orbitz Worldwide's loyalty program redemption be a difference-maker in helping to build its global hotel business? CEO Barney Harford is counting on it.