New hires are usually eager to identify problems that nobody else has identified and solve problems that nobody else has solved. They want to improve what’s already there, and they want to invent new ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

We’re in the midst of two enormous demographic shifts in the workplace that seem to be at odds with each other. We’re living longer and working longer — either by choice or necessity. In the last ...

As AI advances toward expanded capabilities, knowledge workers are confronting not just job loss, but the deeper question of what makes them matter. Fortune published the story of a 42-year-old ...

Technology has long had an impact on blue-collar workers, automating many manufacturing jobs. Now, with the advent of ChatGPT and generative AI, knowledge workers are anxious about the future of their ...

The rise of robotic process automation in the late 2010s heralded a new era of knowledge work automation. RPA bots could emulate human tasks, completing simple workflows via scripted interactions with ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

How often do you find yourself spending too much time looking for a file that you or your coworkers swear was saved as “Final Draft (version 6.5)” or drafting, redrafting, and second-guessing an email ...