This chapter describes recent efforts by the chemical and petroleum industries to define process safety metrics suited to the needs of their enterprises. It then discusses how such concepts can be ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Andres Almiray, a serial open-source ...

In this chapter, the committee begins by discussing metrics in general, including terminology and a kind of taxonomy of metrics, what metrics cannot do, and some thoughts on measuring trust and ...

Metrics are a vital part of a successful ergonomics process. Typically, the need to implement an ergonomics process comes from the desire to reduce injuries and costs, which are lagging metrics.

Famed business consultant, educator, and author Peter Drucker said, “What gets measured, gets managed.” This mantra is as important today as ever when running a business, especially for the service ...