Anu is a Features author at Android Police. You'll find her writing in-depth pieces about automation tools, productivity apps, and explainers. Before joining AP, she used to write for prominent tech ...

Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...

Hailing a ride with Uber is as easy as tapping a button. But getting customer support from the transportation giant has historically been far from easy. Uber is trying to close that difficulty gap by ...

Popular messaging platform WhatsApp announced today that it will be launching a new customer service app that will make it easier for businesses to chat directly with their customers. WhatsApp, which ...

There is no shortage of customer service complaints in the world of retail and air travel. As two of the most contentious industries when it comes to keeping their customers happy, representatives ...

PROVIDENCE, R.I. — A new mobile app and phone hot line seeks to improve customer service for the residents of Providence. "There's a sense that you have to know a guy to get things done at City Hall.

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...