2. Utilize custom exception-based work queues to improve claim backlog. One of the solutions that improved the efficiency at Mount Sinai’s central billing office was the implementation of custom ...

Early in my career, I was doing well at a midsized accounting firm. But one thing struck me as absurd. There was constant pressure on my team and me to hit a certain number of billable hours — a lot ...

Rita Gunther McGrath (@rgmcgrath) is an academic director in executive education at Columbia Business School and author of “Seeing Around Corners: How to Spot Inflection Points in Business Before They ...

For something that has exhibited such staying power, the legal industry seems to enjoy regularly forecasting the demise of the billable hour. Time and again, people have predicted the its death, only ...